Refund Policy

Thank you for shopping at our online store. We are committed to providing our customers with high-quality products and services, and we want you to be completely satisfied with your purchase.

To ensure that our refund policy is fair to all parties involved, we require that customers have received their product for at least 30 days before requesting a refund. This allows for an appropriate amount of time for the customer to test and evaluate the product.

If you are not satisfied with your purchase and would like to request a refund, please email us at oa.ecomm@gmail.com with your order number and the reason for the refund request. We will then review your request and respond to you as soon as possible.

Once we have received your return and verified that it meets our eligibility criteria, we will issue a refund to your original method of payment.

If you have any questions about our refund policy or the refund process, please do not hesitate to contact us at oa.ecomm@gmail.com. Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our 30-day refund policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oa.ecomm@gmail.com